Terms of
Service

1. About these terms

These Terms of Service (“Terms”) apply to your use of the website thebuyersagentportugal.com and to any enquiry, consultation, guide or engagement you obtain through it. By using the site or contacting us, you confirm that you have read and accepted these Terms.

These Terms do not replace the individual written engagement letter we sign with clients. Where there is any conflict between these Terms and a signed engagement letter, the engagement letter prevails for the relationship it governs.

2. Who we are

Singlessence Unipessoal Lda. (trading as “The Buyer's Agent Portugal”) is a Portuguese limited liability company licensed to provide real estate mediation services under AMI Licence 23932.

We hold the professional civil liability insurance required by Decree-Law 211/2004 and applicable IMPIC regulations.

Registered office: Avenida 5 de Outubro, 100, 1º Dtº B, Apartado 3089, 8135-101 Almancil, Portugal. Phone and WhatsApp: +351 910 770 030.

Email: info@thebuyersagentportugal.com

3. What we do

We provide:

• Independent buyer's representation: searching the market, evaluating properties, negotiating price and terms, and coordinating the acquisition on behalf of buyers.
• Pre-market seller consultancy: strategy, pricing analysis, pre-sale diagnostic and oversight of selling agents, on a fee basis disclosed in advance.
• Educational content: guides, insights, a newsletter and free online sessions, published or hosted free of charge through this website.

We do not:

• Provide legal, tax, accounting, financial or immigration advice. We coordinate with qualified professionals who do.
• Hold or transfer client funds.
• List properties on behalf of sellers as a standard service.

4. Use of the website

You may use this website for lawful, personal and informational purposes.

You agree not to:

• Use the site to harvest data, scrape content, or run automated queries.
• Attempt to access areas of the site not made available to you, including the editing area and the online session room without a registrant link of your own.
• Upload malicious code, run security probes, or interfere with site availability.
• Copy, redistribute or republish our written content without written permission.
• Misrepresent your identity, country of residence or financial position when submitting an enquiry or registering a property.

5. Information published on the site

We take care to make the content of this website accurate and useful, but it is provided for general information only. Property markets, tax rules and immigration law change frequently. Nothing on the website should be relied on as definitive advice for a specific situation; for that you need a written engagement.

Where we link to external resources (government portals, regulators, professional bodies) we do so in good faith. We are not responsible for the content of third-party sites.

6. Enquiries, intro calls and online sessions

Submitting an enquiry, downloading a guide, registering for an online session or booking an introductory call does not create an engagement and does not oblige either party. We typically respond within one business day; while we make every effort to do so, we cannot guarantee response times outside engaged relationships.

Our online sessions are general education, not advice on your situation. Your link to a session is personal to you and must not be shared; anyone who wants to attend can register for their own. Sessions may be recorded and the recording made available to registrants for a limited time. By asking a question during a session you accept that it may be read out and answered in front of other attendees and may form part of the recording.

An engagement is created only when a written engagement letter is signed by both parties and any agreed retainer has been paid.

7. Engagements, fees and remuneration

Where we engage you as a client, our fees, scope, deliverables, timeline and cancellation terms are agreed in writing in advance. Our remuneration comes exclusively from the buyer (or, for seller consultancy, from the seller). We do not accept referral fees, commissions or kickbacks from sellers, listing agents, lawyers, mortgage brokers, builders, or any third party that might compromise the independence of our advice. If we ever introduce you to a service provider with whom we have a commercial relationship, we will disclose it in writing before you decide.

8. Property suggestions and decision-making

We bring our judgment, network and process to bear on your search, but the decision to view, offer on, or acquire any property is always yours. We are not responsible for the outcomes of decisions you take after our advice, including market movements, post-completion defects not reasonably detectable in due diligence, or third-party performance.

9. Anti-money-laundering & KYC

Under Portuguese Law 83/2017 we are required to verify the identity, residence and source of funds of clients before completing any acquisition. By engaging us you agree to provide the documents we reasonably request. We may decline or terminate an engagement if these requirements cannot be satisfied. Information obtained for AML purposes is retained for the legally required period.

10. Intellectual property

All content on this website and in our guides, emails and session recordings, including text, images, video, layout, design, logo and code, is the property of Singlessence Unipessoal Lda. or its licensors, and is protected by copyright and trademark law. You may quote short extracts with a clear credit and a link back; broader use, including re-recording or redistributing a session, requires our prior written consent.

11. Liability

Nothing in these Terms excludes or limits our liability for fraud, willful misconduct, gross negligence, or any liability that cannot be excluded by Portuguese law (notably consumer rights where applicable).

Subject to that, our total liability arising out of or in connection with the use of this website (separate from any signed engagement) is limited to the amount of any fees paid by you to us in the 12 months preceding the event giving rise to the claim, or €1,000 if no fees were paid.

We are not liable for any indirect, consequential, special or punitive damages, loss of profit, loss of opportunity, or loss of data.

12. Confidentiality

We treat the information you share with us as confidential. We disclose it only to the people described in our Privacy Policy or where required by law. We expect the same discretion from you regarding non-public information we share with you in the course of an engagement.

13. Suspension or termination of access

We may suspend or restrict your access to the website (and decline future engagements) if you breach these Terms, attempt to harm the site or other users, or behave in a way we consider abusive towards our team.

14. Changes

We may update these Terms from time to time. The “Last updated” date above shows when the current version came into effect. Material changes that affect engaged clients will be communicated by email.

15. Governing law and dispute resolution

These Terms and any non-contractual obligations arising from them are governed by the laws of Portugal. Any dispute will be submitted to the competent Portuguese courts.

In the case of a consumer dispute, and in accordance with Article 18 of Law 144/2015 of 8 September, you may refer the matter to the alternative dispute resolution entity with territorial competence for our registered office in the district of Faro: CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro, telephone 289 823 135, www.consumoalgarve.pt. You may also submit a complaint through the national electronic complaints book at www.livroreclamacoes.pt.

16. Contact

If you have any question about these Terms, contact us at info@thebuyersagentportugal.com.