FAQs

Frequently asked questions

1. What does the retainer secure?
  • Our full loyalty (we never represent sellers).
  • Our availability and market network.
  • A structured, protected search and decision-making process.
  • Full process support from start to completion.

It’s a small investment compared to the cost of getting a major property decision wrong-financially, legally, and emotionally.

Because:

  • Our work begins long before there’s a sale.
  • We want to represent you with no pressure to close.
  • This structure keeps our loyalty clear: we work for you, not the deal.

We work with a small number of serious buyers at a time. Exclusivity allows us to:

  • Search and negotiate proactively on your behalf.
  • Dedicate time and resources to you with no conflict.
  • Deliver a highly personalised, protected experience.

“If we weren’t exclusive, we’d have to hold back. Our clients deserve more than passive property tours – they deserve full advocacy.”

Fair question, and we’re open about the fact that we earn a commission. But in reality:

  • Our business relies on trust, not squeezing a few extra euros.
  • We negotiate the best prices based on the current market conditions.
  • We’re in this for long-term reputation, not one-time fees.

     

“If the commission is paid by the seller, isn’t your loyalty with them then?”

Yes, there is a commission that’s part of the sale price—and it is commonly paid by the seller for tax structuring reasons. But here’s the key difference:

We’re hired by you, not the seller.

That means we owe our legal, strategic, and fiduciary duty entirely to you.

Your best deal is our best outcome. “Our loyalty is defined by our contract—not by who issues the payment.”

Whether that commission comes via the seller or not doesn’t change that.
What matters is that we have a signed agreement with you, and our only goal is to protect your interests, not to ‘make a sale.’

In fact, we regularly advise our clients not to proceed with properties – because we’re paid to protect, not push.”

“Many of our clients had the same concern at first. And by the end, they told us they were relieved to have someone who wasn’t trying to ‘close the deal’—but was trying to protect them from the wrong deal.”

“Think of it like hiring a lawyer who’s paid through a settlement, or a financial advisor whose fee is embedded in an investment product.

What matters is who they work for and what they’re contractually obligated to do.

We’re your representative, not a middleman in the transaction. That’s why our clients feel protected and why sellers often find us inconvenient.”

Buying property in Portugal: with vs. without a buyer’s agent

Journey stage

Going it alone/using traditional agents

Property search

You only see what listing agents want to sell and is on their own portfolio. This leaves you having to contact many agencies.

Representation

Agents claim to help—but work for the seller.

Advice

Biased, sales-driven, or vague.

Due diligence

You're left to assess risks alone.

Negotiation

Handled by someone paid more if you pay more.

Process support

You manage inspections, lawyers, and surprises.

Final cost

You may overpay or face post-sale issues.

Emotional impact

Stress, uncertainty, and regret are common.

Journey stage

Working with the Buyer’s agent Portugal

Property search

You get full access: on-market + off-market.

Representation

We work only for you. No listings, no conflict.

Advice

Strategic, honest, and aligned with your goals.

Due diligence

We flag legal, structural, and bureaucratic risks early.

Negotiation

Negotiation is done for your benefit—not to close a deal.

Process support

We coordinate trusted professionals and protect your timeline.

Final cost

You gain clarity, confidence, and long-term value.

Emotional impact

You feel informed, protected, and proud of your decision.

The Plan B Masterclass:

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